Episode 1

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Published on:

2nd Feb 2025

Fixing What Went Wrong: Construction Nightmares

Episode 1 – Construction Nightmares with Leo & Tom

Welcome to the very first episode of Fixings Not Included, the podcast from fischer Fixings UK! In this debut episode, we’re joined by Leo and Tom from R&R Building Renovations, who share their wildest construction stories.

Hear how they went from humble beginnings to running a successful building company in Kent, tackling everything from gruelling projects like a labour-intensive rear extension to bizarre challenges like an unforgettable rewiring job. Along the way, they discuss balancing ambitious client requests with realistic budgets and the chaos that comes with life on a job site.

Packed with laughs, insights, and jaw-dropping tales, this episode is a must-listen for anyone curious about the highs and lows of the construction world.

Follow Leo & Tom: @randr_building

Transcript
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I don't know if I can talk about this. It's juicy. We absolutely pride ourselves

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on working with someone to achieve like their ultimate result.

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Like sort of that sweet spot between like ultimate desire and budget. And

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that was sort of the beginning of R&R really. What is going on here? It's like some Hansel

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Like, oh, hi. Get away! He

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lived in the woods out the back of our house and just plugged himself into

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our house. I don't even think she knows that you exist. Stay away

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from my wife. I'm going to say it anyway. Just get out of here. Give the people what

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Welcome to the Fisher podcast. I'm here with

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Leo and Tom from R&R Building Renovations. Can

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you guys give me, well, basically a quick intro and what

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Of course. Absolutely. I'm Leo. I'm Tom. And

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together we are. School

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project. Yeah. We're

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a building company from Kent and we

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build anything you want from conception

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Try and avoid the painting now. Try and avoid the painting. You know, we're good at it, but

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Go on, you go. Shall I? Shall I? Right. So, it's one

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of those things, not to start rambling already, but it's one

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of those things where I kind of knew I was going to go into it. My

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dad was a builder, not anymore, but

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was, and it's kind of what I knew. I always, I was always

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spending time with my granddad. doing things as

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such, fixing things and making things. And

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kind of got pushed into it with work experience

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at school. We'd sign up

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to a program of work experience like you do. And

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I got put with a carpentry firm for two weeks, doing

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site carpentry and a bit of workshop joinery, not too much of

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that, but a little bit. And then after

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that, well, I sort of got a taste for

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it because I got paid, basically, ultimately.

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And no one else, to my knowledge, in the year got paid for

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it. So that was just a bit of a motivator for me. And

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I was like, great, I'm just working hard and you get paid for it. And

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they ended up taking me on in half terms. So whenever my half term come along

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at school, you know, you get your week or two off, I would go and work and earn

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a little bit of pocket money, which of

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which I think, well, it wasn't very much, but... It was

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back then. Yeah, for me, I felt like a millionaire, you know. And

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yeah, that was my nudge into it. I think I tried to go into more, I

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tried to go into something else when I was at school. I thought I'd try my hand at maybe

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thinking I could possibly be an engineer or something. I wasn't really smart enough for that. So

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got a job with my mate's dad's

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carpentry firm as soon as I left school pretty much. And yeah,

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that was my introduction really. And then sort of bounced between the trades and

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come to know a bit of everything. And here we are. Yeah. Yeah. Nice.

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So my dad was a builder. And so I grew up around building

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and always went and sort of helped him out doing different

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bits and bobs on weekends. And I've got pictures of me on different job

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sites as I was sort of growing up, you

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know. but he never wanted me

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to go into it, really. He sort of always tried to steer me in other

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directions and sort of put me off doing it, really, just because he didn't want me to sort of

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break myself. And yeah,

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so, but that's all I ever really wanted to do. But after I

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left school, I sort of bumbled around and did a couple of silly little jobs

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here and there. And then I thought to myself, oh, I need to

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go and get a proper job. So I went and worked in a bank. A

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proper job. Go and get a proper job, Leo. So

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yeah, I worked in a bank. I was there for all of two days. And

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I hated it so much, it was awful. I was like, why am I here with all these lemons?

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And so, sorry to anyone that works in a bank. But

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it's hell. And I, yeah, so

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I was just like, yeah, I'm sick, I'm not coming back in. And at the time, I lived

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with my dad. And he was like, right, you've got the weekend to find

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yourself a job, and if you don't find one by Monday, you're coming to work with me. And I

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was like, okay then. So I just sat down and did nothing for the weekend, and

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Monday morning, jumped in the van, off I went, and that was it. That

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was it, Monday morning, laying block paving. Was

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that the first job, was it? Yeah, yeah. Actually, no, I've just lied. It

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wasn't block paving. That was in the first week. The first job was watching someone put

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It wasn't exactly graft, but I was like, just needed an

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in. And they were like, just watch me do this, and then you can have a

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And then that was like, it was too easy. Day one was too easy, then day

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Through a friend, wasn't it? Yeah, through a friend. Sounds like we're talking about a

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Yeah, mutual friend, blind date. So,

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yeah, I had a little building firm years ago and had

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someone work for me. His name's Jake and he

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said to me, actually, I need to take

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it back a tiny little bit more. I was Jake's mum, right? Yeah,

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we do, yeah. Jake's mum. cut my mum's hair,

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right? And I was around there one time when my mum was getting a little haircut situation, and

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Jake's mum was talking about Jake and was going, oh, give him a chance,

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like, yeah, I've heard you need a labourer, like, he's got a heart of gold, he'd

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be an asset to you. So I was like, all right, I'll give him a go. And then she started telling

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me about Jake's mate Tom. Excuse me, she was like, this

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guy. She was like, oh, he's a lovely guy,

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but Jake's a bit sort of clumsy, but

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Tom, Tom's awful. Tom's so clumsy, and when you get them in a room together, it's

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carnage. You've got to avoid that at all costs. Anyway, forgot

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about that conversation, met Jake, took Jake on, that was fine, had

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him for a year or two, and then he was like, oh, my mate Tom's looking for a job. I

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was like, oh, get him along, we'll have a little chat. So along came

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Tom, rode his motorbike along to the job site in the snow, didn't ya?

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Didn't die on the way in somehow. But I'd forgotten about this conversation about,

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like, don't have Jake and Tom in the same room otherwise everything's going

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to end terribly. And then Tom came in and we

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had a chat and I took him on and then it wasn't until about a month later and

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then all of a sudden I was recalling this conversation. I was like, oh no!

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Jake and Tom. But yeah, it

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was all right. And that's how we first met, wasn't it? It was great.

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Didn't look back. Even Jake said, he was like, oh, you two are going to hit off

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I was like, no, no, no, Jake. What's happened?

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Sorry, Jake. Poor old Jake. I literally went for a beer with him on the

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weekend. How is he? Is he all right? He's great. He's doing really well. Is he over it? He's doing better than

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us. We're doing well. You need to

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Oh no, there's a few more, there's a few more. There's a few more

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ups and downs before that. Would you

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It's a little bit juicy. Yeah, so I had a building firm and

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Tom worked for me. And then we

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took on a project where we were renovating a house and doing an extension for the

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same client. They had a civil

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engineering firm At the time, I was a bit stressed out

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with work, as I'm sure many people in our position, you

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know, find, you know, it's a stressful, stressful position to be in.

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I was running it by myself. And yeah, I

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think I was sort of trying to run before I could walk really. And

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this guy came to me one day and just offered me a job. Employed

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situation was just like, I'm looking for someone to take on this particular role

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in my firm. I think you'd be a good fit. Would you be interested? And

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basically, we had a to and fro. I told him what I'd want to

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make that happen. We came to an agreement. And it was an

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at that time in my life and um so

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then can i can i interject yeah leo

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sacked me um

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so well he sacked all of us yeah sorry of

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which there was three or four of us at the time, probably. Yeah, about three

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or four of us. That's what happens, doesn't it?

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And at the pub, at the pub. Sorry, yeah, you

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sacked us at the pub. Tom couldn't go in a pub for like a year after

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Yeah, so he was like, yeah, we'll go to the pub after work. We'll go to the

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pub after work. And this was a big thing. We didn't really go to the pub after

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work normally, you know, because Leo's busy with home life and

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we're doing whatever. So I was like, this is good. This is great. So we go to the pub.

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I'm like, I'll get the biz. I was like, no, please let

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me get the beers. Please let me get the beers. So I

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get the beers, sit down, see my uncle, also in

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the pub, which I hadn't seen in ages at this point, doesn't even live anywhere near it,

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Works brilliant. Works brilliant. I love the guys I work with, and we're so busy. Yeah,

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fast forward 30 seconds later, we sat down at the table, and Leo sacked

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us. But

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in all fairness to the whole situation, the

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man that gave Leo the job also

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offered to take us all on. So it wasn't like, oh right, you're sacked, see

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you later, you're in the store. Which then eventually happened. Which

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did actually happen, yeah. It took about six months I

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think it was about six months, wasn't it? Yeah, six months. I said no at first because it wasn't

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really what I wanted to do, not the sort of direction I wanted to go in. Worked for another builder that

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we worked closely with at the time. And

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then sort of got to the point where they offered me a decent deal

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and that they were actually going to go into construction, not just the

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civil engineering aspect of it, which was

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Delayed, was delayed. I think it was supposed to be six weeks on the road.

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Next thing you know, you were sort of like tarmacking for about a year, year and a half. Yeah, sorry

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about that. But it's another string to your bow, isn't it? We now

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sort of know the ground works of things pretty well. Yeah.

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But then, yeah, so we went on and started the construction element for

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that company. And so I was site manager. That

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was my role. And Tom was essentially like my right-hand man, sort of the telehandler,

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It was a different jump for me. Yeah, likewise. Yeah, yeah,

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yeah. Yeah, because not that I was involved in actually organizing things,

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but I'd say I had a bit more responsibility, didn't I? You know, at that point. Yeah,

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So we worked together on that, and then through COVID, he

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ended up closing that company down. We were made redundant, and then we

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were sort of in a position where we didn't have to rush into anything, but

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being that we'd worked in construction for a long while, and

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worked together for a long time as well, we sort of said, we've got

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an opportunity now to make something of this. So what direction do we go

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in? Do we want to carry on working together? And the

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answer was, yeah, let's do it. Let's just

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take it easy and not stress ourselves out, not run

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before we can walk, not take loads of people on. Yeah,

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just take it easy, basically. And that was sort of the beginning of R&R, really. So

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it's just the two of us, essentially. And we have a small team

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of subcontractors that we use all the time, or a

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lot of the time on projects that require them, so we know what

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our product is, we stand by our product, we know what our service is, we know

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what our limitations are, so we never overstretch ourselves. Exactly, work

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with each other for long enough to know what we can and can't do. Exactly, yeah.

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Like if you want a house built, we'll build you a house. A turnkey service

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So like you know the plumbing, electrics, all of

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So we have, like essentially the skill set that we have

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in-house is, quite extensive, so

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between Tom and I, we can cover off ground works, we

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can cover off a lot of carpentry stuff, first and second fix.

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I started my life, well my working

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life as an electrician, so I did my full apprenticeship, so

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we could We've got that covered. But

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again, as I said, we've got sort of a small team of subcontractors that deal with anything

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that we can't. Yeah, anything that needs certifying, things like that.

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Yeah, anything like that. But we've got a

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nice architectural firm that we work with as well. So again, conception,

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design stage, planning applications, all of that we deal with, and then

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all the way through the whole project, basically. Engineering too? Yeah,

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No, no.

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We work with him a lot, don't we? He's great

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It must have really kicked off though in Covid, because I know a load of people were

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doing bits and pieces and things like that. Was it busy

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It was a weird one because- It was the tail end of it, wasn't it? Yeah, it was the tail end

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Yeah, so like in the thick of COVID is when we were doing new builds. Yeah.

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Cracked on and sort of devised a safe way of working. So

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yeah, but COVID was a bit of a weird one because then after that we went

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and did my house, didn't we? We built an extension and a new little house

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And then So we were just kind of working, it was just the two of us.

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Plenty of time to figure out what we were going to

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Do you find it's like word of mouth to get work? Yes.

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With your social channels you were still putting out stuff and then that's how people contacted

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So mostly word of mouth to begin with. And I'd say still

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mostly now. But now we're actually, we

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have that advantage where we're getting a few more avenues in. Brilliant hard work

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Yeah, it's not hard work. It's just me messing about, bursting in rooms with my phone,

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telling it to say something funny. Yeah, basically that's

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it, just chasing around with cake and things. But yeah, that's

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only just started trickling in really, hasn't it? Sort of like social

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media side of things, we've had a few inquiries through

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Very strange, yeah, but good. Welcoming, yeah. Because you know, you go around someone's house where

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you normally get like, oh my, you know, brothers come

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recommended you and I'd like you to do some work in the house. You know, people are going, hi, we've seen

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What are some of like the craziest like, like

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Stay away from my wife. I

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This was pre-R&R, yeah. I did a job, so when I worked for my dad, Yeah,

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it's funny, we were talking about this earlier. We haven't had many weird

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client requests ourselves. Yeah, we've been pretty lucky. Yeah,

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pretty lucky. But yeah, there was one where, I'm

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going to say it anyway. Just get it out there, give the people what they want. Yeah, basically

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we started on this job. I'm not even going to tell you what the job was.

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the guy we'd been like building up to actually starting there for quite

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a while. We were going to be there for a number of weeks and his wife worked from

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home and he sort of pulled us all, like the whole team, pulled us all to one side. At the beginning,

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the job was like, listen guys, I'd appreciate if you just sort

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of gave the wife a wide berth, like just, you know, leave her to her own thing. She's

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got a bit of a thing with, you know, men being about and this, that and the other.

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And we were like, oh, okay, like that's, you don't need to, that's fine, like,

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No, no, no. It was more nervousness, wasn't

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it? Yeah, that's how I was kind of listening. It was like, yeah, just,

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yeah, she's a bit nervous around men, like, just kind of, if you could just

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leave her to her own thing. And we were like, yeah, that's fine, you don't need to say, like, we're not

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going to be, like, bursting in her office, we're, like, working in the garage, you know

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what I mean? Yeah, it was just a bit of a

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weird request, and we were all like, that's a strange thing, but honestly, we're

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gonna honor that and make sure we do right by our

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clients, whatever you need us to do, do you know what I mean? And then,

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it just didn't align, because the next day, she was in there like, morning, boys! Like,

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oh, hi, get away! I don't know

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how to deal with this. She was like, tea, anyone want tea? Like, yeah, thanks.

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And she was like absolutely nice as pie. And it's just

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like a whole confused building firm trying to get on with their work. It's just like, I

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And this was like years ago as well, wasn't it? Yeah, it was, yeah.

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But yeah, I don't know, on top of a client request, I mean. Aside

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from wacky ideas of design

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that's away from our opinion of something that's nice, we've

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been pretty lucky. We don't have anything like,

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Obviously, you do a lot of house renovations, don't you?

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Do you have them come to you with the

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impossible plans? As in, can you do this?

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And then you're like, oh, yeah, we have actually had one of those with

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the garage conversion. wants the office

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in the garage, but haven't got the room to do it.

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How do we do this? It's just tricky, isn't it? When someone's like,

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Oh, listen, we absolutely pride ourselves on working with

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someone to achieve their ultimate result. Sort

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of that sweet spot between ultimate desire and budget. That's

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kind of where we try and marry those two things together. However, if you

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haven't got the actual physical space, you're like, what do you want us

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It doesn't work. It's like, oh, we can do anything to a budget.

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Like you say, you can do anything. We can make that garage four stories

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I've got some timber you can use. I've got some tiles you can use. I've got some old bricks

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that will probably do all right. How much is that going to save? That's a weird request always. You're

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just like, nothing. It's not going to save you anything. I've got to try and figure

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So like have you obviously with you know them

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you know asking for quite unusual requests as in not

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for the woman from earlier but if

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they've obviously asked for a certain space being developed have

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you ever gone on to a site where they've they've

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had someone else start it and then realize that they haven't been able to and you've had

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We've had a couple of those where we're

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taken over from other builders. And there's always a bit of a,

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it's not necessarily the request, it's just the worry of why we're here. Like,

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You have to kind of... And it's a question you do have to ask. You have to ask it. You have to

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Like, this is a red flag. Like, what's going on here? Has there been

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a fallout? Like, what's the situation? But you kind of have to feel that out

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and then get an understanding of what the client's like. But

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yeah, it's just, in terms of like, requests.

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Well it's like if you've ever gone onto a job where it's done so badly and

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I think we've been pretty lucky with that. We have been pretty lucky.

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We've been to houses where things have happened. Oh yeah. You know

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what I mean? Like for example, well we went round one not too long ago. It was in

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Leeds Village wasn't it? Yes. I don't know if I can

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say where it is. But yeah, they had had some builders round and they

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had asked us to do a bathroom for them. which

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of course we happily obliged to do a quote for, absolutely, and then we saw obviously they'd

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had an extensive amount of work done in this house and

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then obviously that prompts us to ask the question of, you know, you've had a lot of work done

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here, it looks pretty good, you know,

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why aren't you calling them? But

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it transpired that they cause some absolute carnage

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while they were there, rectified it, but I think just put them off of their

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trust, if you know what I mean. And it had been to the point where

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they had put an entire picture frame steel in,

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so you're putting a steel at the top post and you've got steel

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underneath to distribute the load, and they

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had propped it up on bricks and left it overnight. and the

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bricks actually crumbled you know that was the amount of

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weight it was under and the back of the house collapsed you

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know it comes down and they had to jack it all back up with god knows

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how many jacks and and get it all helibarded and fixed

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so you know they completed the job in the end to what looked like a decent standard

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but um Yeah, so that was a bit of a nightmare, but yeah, it's just understanding

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why. Why someone else has done some work there, and

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Yeah, definitely. In terms of rectifying

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something, I think we've been quite lucky, we

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No, no, no, no. I mean, we see some pretty shocking DIY. Well,

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Yeah, there's been quite a few of those, haven't they? When we're in doing

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a specific job for someone, we're like, why aren't we fixing that over there?

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Because you've clearly had a go at that yourself. Builders have

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Yeah, and you're marrying up new, good, professional work to DIY.

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Oh, joinery is the one, isn't it? People trying to tackle carpentry

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themselves. It's something that you can complete. Anyone can complete some

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second fixed carpentry, I think, themselves. But to what standard? Yeah, that's

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Yeah, doors hung the wrong way, with

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Yeah, we went into a house the other

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day for a good friend of ours, our lovely heating engineer. and

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every single door had been hung upside down. Every single door.

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But then we're not there to rectify that. You're like, why aren't we?

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Have you heard horror stories of nightmares and

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stuff that people that you know have seen on site? Or

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I mean, we've got a friend who's been through

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a fair few of them, haven't we?

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Oh. He's been through the old, the meat grinder with a few of them, hasn't he?

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But it's like nothing we could really, you know.

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So like, do you know anyone who has seen like

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nightmares on site? Or renovations, sorry.

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We actually had a, we were involved in a bit of a nightmare job,

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the extension that went up and down a few times. Oh, that's

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That's a great one, yeah. We can divulge on this. Yeah, 100%. Yeah,

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Yeah, when we worked for that firm, we were, while we were waiting for

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a development to come off for us to go on to, there was a few smaller jobs

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This was a two-story extension, wasn't it? Yes, this is why

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we were waiting for the new build site to come off. There was a few little

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jobs knocking around that pushed our way to look after, basically.

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So I was managing a particular site and I

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was given a gang of bricklayers. It wasn't my decision

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to have this particular gang. A gang of subpar bricklayers.

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Obviously, I've been doing this a long time and I know who

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I like to work with. I've got people that I would always call on,

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but then because it wasn't my call to make, I was working for someone

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when we were on this firm. They were like, no, you're using these guys. I

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was like, okay. And so we started building

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this extension. And I was like, I don't know if these guys know what

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they're doing. And I can only manage them so far without physically

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Yeah. So

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then they came on and it was just so painful. They

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straight away, they set up on the driveway and they smothered next

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door's car in muck from the mixer. And

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I was like, okay, right, so now I've got to go and sort that out. So I tried to smooth all that over with

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next stop. Half the job's getting the neighbors on side as well. You've got

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to try and work with the people that you've got. I mean, your immediate

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surroundings to make your life as easy as possible. Yeah, it makes your life well easy, doesn't it? Yeah, exactly.

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So that was straight out the gate, that happened. Then

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we dealt with all the oversight, all of the damp-proof membrane was in, and

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it rained, it filled up with water, and I came in one morning just to check

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on progress, and they were cutting the damp-proof membrane to let all

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the water out. what are you guys doing? That

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is the sort of water coming in. What are you doing? They're like,

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oh yeah, didn't think about that. I was like, oh, these guys really don't know what they're doing.

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So now I had to like baby step them through the

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process of building the extension and like no matter how

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many times I went back to sort of my superior and said, this has

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got, this can't happen. It was sort of like, you know, it

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was just put to me that this is what you've got to work with, sort

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of thing. And I wasn't in the position to call any shots, so I was like, okay, we'll just

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plow on. And yeah, the extension went

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up. I think we got just sort of

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It was up to the first plate, wasn't

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So that's the first lift. And then the client just wasn't happy with

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the quality of the brickwork, so we had to take it down and start again. So

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the whole extension came down, then it went back up again to the first lift.

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It's incredibly embarrassing when you're being put into a

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position like that. You're sort of trying to tread a bit of a line, because

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you want to do right by the client, you work for someone, so you've got their interest, you've

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got the car for them. at the same time, so they still

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wasn't trusting. But also you know that it's not right, but we

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ended up taking it down, because I'm looking at it going, well this isn't right, so we took it down, put it back up,

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and then it got to the point where I had a holiday booked, so

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I was going away on holiday, and then my manager took over

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managing it, and the guy was just like this bullish idiot, like we

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did not like him, we didn't get on at all, but you couldn't tell him

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anything, like he basically like, his word was final, he knew what he

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was doing and that was it. So tried to sort of like hand the job

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over in a way. I went away on holiday and came, when I came back a couple of

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weeks later, it was up to plate height. So it was like all the

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lifts of brickwork were in, it was where it needed to be. And I was looking at

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it and above all of the windows, I couldn't see any like weep holes. And

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I was like, oh, this doesn't look good. It's like, are there weep

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holes in there? Like what's going on? He was like, what's a weep hole? I was like. Here

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we go. So there's only a tray damp above the lintel. He was like, what's

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a tray damp? I was like, oh my God. I was like, this is

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just impossible. It was so painful. It put me in a real

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And then it all went back, because the client still wasn't happy with the actual quality of the brickwork.

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And it was just one of those jobs that just went on

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and on and on. You just felt like you were, I recall one soldier course

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Possibly even four by the time the next lock, but that's another

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story onto it. Oh yeah, because then we ended up getting another gang. Ended up having to get the original gang.

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that actually quoted to do it before these

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They came in and put it right, yeah. It was all fine in the end, everyone was happy, everyone walked away happy,

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but it was just one of those where it just felt like it was going to go on forever and it was just never going

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to end, put us in a really awkward position. Yeah, it

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Yeah, and also a friend of ours, wasn't it? Yeah, yeah. Because it was actually an extension of us for a job through

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a friend of ours we worked with quite closely, who I've actually worked for in

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the past. Yeah. And it was really

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close to his house as well. So it really kind of put his actual local

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reputation on the line when it wasn't his fault, it wasn't our fault. It

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Oh, it was only supposed to be like a couple of weeks just to get the brickwork up. Not even that, I

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Months. Months and months and months. It was awful. It was awful.

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Really, really awful. But look, this was way before R&R. This was when we

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worked for another company. But it was, yeah, it was us together. But

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you're just like, we just kept looking at each other like, how are we in this position? And

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you can't, your hands are tied. You just can't do anything about it. So

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At this point in that film, I think I was only really labouring in

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that point anyway, to be fair. But at

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the point, I was kind of clued up, you know what I mean? And watching it, I was just like...

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But, you know, I couldn't say anything at this point. It was like... No,

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and anything I said, I was just told to shut up and get on with it. I was like, oh, mate. It

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No, this was pre-R&R. Pre-R&R. This was in my youth, when

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I'm joking, I'm joking! I was

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a humble electrician, not in the 70s. I was born in 1985, thank you very much.

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And, uh... And we pulled up to the job, and

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we weren't aware that we had arrived at the job, because the house was so overgrown, like,

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couldn't even see the house. I was like, what is going on here? It's like some Hansel and Gretel shit

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going on. And we moved down the path, and there was, like,

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eventually found our way in, and there's this little old lady living there, and basically- Who's

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Welcome. Oh, shit. And, yeah,

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so we were there to rewire the house. Basically, her brother and

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sister-in-law had moved down from London to help her deal with the

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house. She was very old, and it had just fallen into disrepair. But,

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like, beyond what you could imagine, there was, like, about 50 chickens

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living in the kitchen. She had uncountable cats. It

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was ridiculous. It was like a menagerie going on in there. She had a half-dead

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dog. She hadn't had running water for over

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a decade. She used to get water out of the well in the garden. At one point, I

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was trying to figure out where all the circuits went. I was following this cable on

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a bit of catenary wire just into the woods. I was like, where's this going? Following

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it along. and then it led to a caravan with a tarpaulin draped

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over it and this old fella fell out of the caravan just like, hello,

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what's going on here? He lived in the woods

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at the back of our house and just plugged himself into our house. I

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don't even think she knows that you exist. He was out there welding. I

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was like, what are you doing? It was so weird. She

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didn't even know she had a basement until I was up a step ladder and the foot

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of my steps broke through a rotten floorboard and I was like, hang

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on down here. And the whole cellar was filled with water, like

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completely filled with water. It was just the most bizarre job,

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Yeah, it's just a puddle, stop drinking it. Yeah,

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it was so bizarre. At one point, obviously, not obviously, but at one point in time, the

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house had been thatched and then retiled, and they just pushed all the thatch

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into the loft, so the whole loft was just full of straw, it

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just was alive with little animals. It was awful, it was absolutely disgusting.

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I felt bad for the old lady, but it stank,

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just where everything was just rotten, the dog was pissing all over everything, it

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was just disgusting. We had tool bags, and at the end of it, we just had to throw all

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So I was like crawling all through the loft. It was awful. And

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because I was like the youngster at the time, it was just, yeah,

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I was just set to all of the shit jobs. It was just not a nice environment

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to be in. And I felt really bad because the

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old lady who owned the house, as I said, her brother and sister-in-law had

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moved down and they were obviously of sound mind and

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were trying to like deal with the whole thing. But you'd like walk up to the front door in the morning,

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you could hear them like arguing and her crying. just

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give it a minute, just wait outside the front door and knock, and then she'd answer

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the door like, morning! Like, oh god! It was

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just too much, a real assault on the senses. And then she'd come in

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with like a tray of coffee and toast, she'd like made toast, I'm like, I'm

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not eating the toast, I'm really sorry, I'm not eating the toast. She's like, mm, thank you!

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And we were like in the middle of the countryside, the guy I

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was working with was like, get rid of the toast. So I was like opening the sash windows, just frisbee

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and toast out into the field next door. I was like, see you later, toast. I

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was like, I don't even know if that's Marmite. Too

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much, man. I felt bad for the old lady, but we were

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I wasn't eating the toast. I wasn't drinking the coffee. I'd been

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in that kitchen. I wasn't eating anything coming out of that kitchen. It was bad.

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That was a bit of a nightmare job. Sorry I got animated. I

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That's all right, you don't need to apologise. Thank you. So

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obviously we've spoken about a couple of nightmare projects

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that you guys have been on. What's a job that

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So, this job, it was a

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labour of love, wasn't it? It was a labour of love. It was a labour of love. The job turned

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out to be lovely for some wonderful clients quite

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close to us. Gabsonian. Gabsonian, shout out to Gabsonian. Shout out to Gabsonian. Decent

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clients. Loads of cake. I still

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remember the first one was salted caramel brownies. It was, wasn't it?

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Maybe she bashed out a lemon drizzle. I

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can't remember after that. Like a full blown cake. Oh, it was a

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Just for us. But when you sort of hear what we had to do, you'll

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understand why we needed that cake. Cake was the least we could get out

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of that situation. It fueled us. Yeah. So

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it was in a small old town kind

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of cul-de-sac, you know, very classic sort of townhouse, terraced townhouses.

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And the only access to the garden. We were doing a

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rear extension. Rear extension, yeah. Only

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access to the garden is downstairs, down

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like a tiny little flight of stone stairs, through

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a tunnel. So there's a tunnel underneath two houses, and

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you kind of come in between the fence, so you come out

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there, so you have like a tiny little way that way and that way. Yeah, like right on the boundary. Right on

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the boundary, yeah. So you've got no room to get anything round there, and

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you've got a tunnel to deal with. Yeah. Which was literally as tall as

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us, wasn't it? It was like six foot tall. Yeah, yeah. That was it. It was like, you

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know, you could walk through there with your head like, just great just

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scratching it you know i think the only reason i didn't scratch his head because he hasn't

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got any hair oh yeah um my hair was off yeah

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i was getting grazed but

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um it was it was outrageous so obviously as you can imagine now

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we can't get a digger in the garden no everything that

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comes out has to come through the tunnel everything that goes in goes through the tunnel yeah

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only other option would have been through the house which is obviously carnage you can't

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have that because the lady ran a nursery from a house yeah so

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that was it we're outside and um you can't even put buckets on

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your shoulder yeah talk through the tunnel which is like how you'd ordinarily do it.

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So we had to do it with small buckets. Obviously, normally you'd use a Gorilla Tub,

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a nice big bucket, tough. But we're using silly little pails.

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Jack and Jewels, I mean. Just one on each hand. You dig

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in and You've

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got people running back and forth all day, and because it's a

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tiny little cul-de-sac, no front garden or anything, you can't stockpile

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it. We had to have a trailer out the back, out there, trying to fight off the

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parking warden with a massive old trailer out there, filling that up. That

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That was about a week straight of just hand-digging in and out of the tunnel, getting

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our mates in to help us. We had a couple of We actually

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had a laborer with us for the first time. That was interesting. That

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was my sister's ex-boyfriend. He

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was interesting. He was an

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interesting fellow. At one point stacked it down the stairs

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into the tunnel. That was great. But

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yeah, so very hard job. Everything in and out through a

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tunnel. block and beam through the tunnel. Anybody out

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there that's done block and beam can sympathize with us here. Yeah, that was hard graft. That

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And then carrying everything individually, all the individual beams down

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a set of steps through the tunnel, then up a set of steps. It was a hard one.

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Yeah, just a ground floor extension. But ultimately,

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I think what made it extra

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special was all that hard graft for some really lovely people and

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the actual end product was great. It was a

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really nice space, you know, really opened up the house a lot, didn't it?

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Yeah, they love it and so that was a really rewarding

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Absolute carnage. Yeah, yeah, yeah. I think I must have taken,

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I'd say, we took about five years off of each of our back sat job. I'd say

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But yeah, great job, great people, just absolute, you

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Yeah, loads of cake, yeah. Yeah, loads of cake. I'd say the graph

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just offset the cake. Exactly, I think if we'd eaten the amount of

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cake we had and didn't have to go through the tunnel, we would be obese by now.

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A little bit. I can't believe what's happened here.

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But yeah. Yes,

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I keep wanting to drink my drink. Another

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extension, from another close client of ours who

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Yeah, nice timber frame extension, didn't

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we? Timber clad, black, brittle style windows in

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Yeah, super cool. Complete contrast from the house, so

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it wasn't like a seamless kind of, this

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is now the extension, matching bricks and things. This was a Split

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off from the house. Yeah, completely different. Yeah bit funky. They look really

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cool. Yeah, they look really cool. We match like they're outside Building

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yeah, I'm so outdoors or yeah. Yeah, they turned into a

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yeah, but we turned it into a holiday. Yeah and Imagine

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with that looked absolutely amazing. Yeah, I was really proud of that one. Yeah,

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lovely look great But yeah, the work to get it

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done was almost unforeseen Yeah, there's a lot of extra work

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to go into it and that potentially we could have maybe

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picked up on But it wasn't

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a deal breaker at all, it was just a lot of work. And there was a lot of challenges to

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overcome, because we were working off an existing structure. It

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was an old conservatory that was really nicely designed,

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but poorly constructed. It had fallen to

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bits. So when you're working

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with old and new, it's hard. Anybody who's working in our

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industry can kind of synthesised with that, I think. And

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just trying to make that old structure really blend in with what we were doing

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was graft, wasn't it? We were even working with the existing floor,

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like we had to protect that the whole way. Existing tiled floor, so we're taking

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a whole building down and starting it fresh on a fresh floor this

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time, with underfloor heating and the lot. So

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Yeah, I mean, at the time, obviously, you're like, oh, this is, you know, it's

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testing. But afterwards, you're like 100% worth it. Always.

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Yeah, we tend to end up with jobs that, we're

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looking at one at the moment where the access is terrible. it's

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just a really hard, like similar to the tunnel situation, you've got

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to come across a few gardens to get to it, it's in a valley, there's a river, it's

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like just, we tend to, I don't know actually whether you

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do, but I quite like those challenges. I think you

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appreciate them, but I will always be the one to go and look at

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it and then come back and be like, right, Tom, sit down, just

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hear me out, all right? So there's a river, a valley, three

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gardens to come across, and he's like, oh God. I quite like the

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challenge because ultimately there's a lot of building firms out there that will go and look

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at those jobs and just bin it off straight away because... And we won't. We've never

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We always try and find a way around it. Yeah. We like working with people. I think since doing

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Gab's extension, everything's been easy. Everything's been easy, yeah, yeah. Since the

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tunnel. This is what we said the whole way through, we were like, every single job now is going to

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Nothing's going to be as hard as the tunnel. Yeah, that

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Do you have any advice for people to avoid their own construction

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I think, I think people, what as

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in sort of people embarking on having construction work done

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Okay, well for that I'd say. I'd

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say get a builder involved from the get-go in

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terms of, I think there's a lot of people out there that try and cut

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out that sort of organisational role that a building firm brings

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to the table with the view to sort of

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save it a bit of money, which is fair enough. And I'm sure there's plenty of people out there that can do

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that, turn their hand to that. But I've been in positions before where

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the client kind of takes on that role and it all just goes

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to shit pretty quick whereby you're bringing people in at the wrong stages, you're

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ordering materials, like the wrong materials, wrong quantities, not

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liaising with building control, not liaising with the architects. Like there's

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the role of sort of like a principal contractor or the, you

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know, if you're a smaller concern, the builder, the main contractor in

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that instance, like that is actually an important role. And I think

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it gets overlooked a lot. So yeah, I'd say

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always consider you know, actually

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having a building firm carry out your project for you rather than trying to bin

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them off and deal with all of the individual subcontractors yourself. You

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think you're saving money, but actually in the long run it will just cost

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I can imagine a lot of people think, where do they even start? Who do they even

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Yeah, I think we come up against that a lot. People

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come to us and sort of say, come

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to us and say, oh, we don't actually really know where we're beginning with this whole situation. Can

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you help us? And sometimes they don't even realize quite the

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extent of what we can help them with. They almost don't realize

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how much we can actually deal with for them. You

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know, it's nice to be able to say, oh, tell me where you're at and we can

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tell you how much or how little we can do for you, you know. So,

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yeah, I should imagine it is quite difficult if you've never embarked on anything,

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any building project before, you know, to know where

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So ultimately there's, I guess, a couple of avenues, isn't there? Sometimes we'll go

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to our lovely architect and say, you know, these customers want this, this,

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and this, and maybe you can meet them and see what they want. And then

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sometimes it's the other way around, where they go speak to the architect and, you know,

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they come and speak to us. So there's a few different ways you can do it, but, you

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know, it's just

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how you actually, you know, approaching it with the

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And then what about from your side? You've done it from the

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So... What was

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Sorry. How do you avoid your own nightmares? I can imagine

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it's to do a lot with your relationship. You know the

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way that you work. It works

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Yeah, absolutely. I think obviously we've got a good understanding of

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how each other works. We keep a consistent team around us.

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I think, you know, if you're at the point where you're going, oh

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shit, we need a plasterer tomorrow, and then you're just phoning anyone, you can't

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back your work. You can't back the final, the end result. Like

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you're not going to turn out a consistent product. Makes you look

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silly. Makes you look silly. So I think, yeah, having a

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Yeah, and that's what's really helped us, actually. It's

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really helped us. We have, like you said before, we have one plasterer, one

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heating engineer, one bricklayer, and we just make sure

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That was going to be my next point, like forward planning, just making sure that you're making

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sure you get everything booked in a timely fashion in terms

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of any trades or labour that you're going to need. Make sure you write

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Because it's happened to all of us. You drop

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the ball every now and then and think, oh bollocks, we haven't actually got the plasterer booked

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for this week coming. And then ultimately it delays the job and you

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Yeah, exactly. And it does happen, but

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we've learned from that before. Yeah, 100%. And now it doesn't happen

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I think, ultimately, we're at a bit of a pinch point where we

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need to grow a little bit. We could

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definitely do with one or two people on board with us. Ultimately,

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we wanted it to be the two of us for as long as possible, but

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I think where we're at, to

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enable us to work more efficiently and

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to actually provide the level of service that

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we want to be able to provide. I think we need that flexibility that

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would come with having another one person, for sure.

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I think what before, that would have been a stress for

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us, having somebody, where it is now a stress

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Which is a lovely position to be in. We've got plenty of work on, which is great. It's

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a nice stress to have. So I think having someone on board would be great. But

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in terms of growing any further, neither of us want

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That's not really what we want. We didn't go out with that plan at all, did we? No.

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But we don't know where the avenues are taking us. At the moment, the avenues are

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We didn't set out and think, oh, we want to go and build a pod park. podcasts on

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podcasts, but you know, we've been presented with these opportunities and it's great. Yeah, exactly. And

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you know, having that extra person just gives us more time to be able to do some other things that we'd like

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So I think, yeah, exploring other avenues is fun as well. Yeah.

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Yeah. And not running before. we can walk. Obviously

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we've gotten this far, getting one person to be a great start, and we never know

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And that doesn't sound like a massive step, but having the responsibility of someone else.

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Not just for us, but being responsible for someone and making

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And we've worked for

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our fair share of tits. Do you

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know what I mean? And

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ultimately, we don't want to be that person that someone works for. Yeah,

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basically. We don't want to be tits, is what Tom is saying. We've

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worked with plenty of people where we don't like working for, and

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if we were going to take someone on with that responsibility, I'd actually want to

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be a good employer and respected

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and not like, oh, I don't want to go into work today because he's a knobhead. Because

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No, no. Oh, I had to fire one of

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them. I'm going to fire him. I had to fire one of them. He was just being a right

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knobhead. And yeah, my supervisor was like, you've got

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Okay, leave it to me. I'll fire my best mate.

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So, what kind of projects? Any

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We've got a little barn conversion coming up in a couple of weeks, haven't we? Yeah,

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that'll be exciting. Yeah, really nice. Old. Don't know how old, but very old.

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Yeah. Really old. That's nice. We've got another couple

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of bits coming up for the castle, which is always fun. We always really enjoy those. Yes. Always

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a different challenge there. Yeah. You don't know

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what you're going to turn up to, to look at. They say, can you come and price X,

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Y, and Z for us? Yeah. Things you've never heard of

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And you can turn up to be renovating one

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of their countless properties that they actually own around it,

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so just a normal three-bed semi-detached house, or you

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can be turning up to the castle itself. We

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need this 200-year-old bedroom renovated,

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and you're like, whoa. It's always

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We've got an extension coming up in the new year, which would

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be nice. Put a lot of work into that. And potentially

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I'd like to get that one though, because it looks to be a really nice one. Really nice,

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No. But we've also got a garage conversion coming up as well. Garage conversion,

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just before Christmas. Yeah, that's a nice one to get in there. Yes, we've got

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Yeah, sounds it. So, what's

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a piece of advice that you'd give someone that would like

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Turn up. Turn up. On time. On time. If you're

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just starting, delete everything

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else you need to do, in a way. I know that sounds really kind of harsh, but

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it's just an awful red flag for an employer if you can't even

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Like a very base level. And even that, you should be like, wow, this

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person can actually do it. Yeah, absolutely. This is great. They're

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here when they said they were going to be here. Sorry, they're here when I

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That's a really good one. Turn up on time. Do

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Gonna come in at, like, laboring level, like, learn to drive. I

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You didn't? I didn't. And it made my life hard. You

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know, I was riding a motorbike to work for way

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too long, years. Other jobs I

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would be walking to. bus to, grab

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lifts to, you know, and it would just-................................................................................................................................................................................................................. Are

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Can we get some tissues? Yeah,

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turn up on time, drive there yourself if you

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can, and listen,

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just listen, listen to what's being told to you, listen to what someone's trying

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to teach you, because then ultimately you can start thinking for yourself and getting

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ahead of the game. When the job

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that you're doing over and over again with the person that's teaching you something,

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you know, oh, this next step, he's going to want his circular saw.

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It just gives you the confidence in the person. Yeah, definitely. Yeah,

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that's what I'd say. Just show up. and listen. Show up, show willing,

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Yeah. Don't do what you did. Yeah, basically, yeah.

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So before we finish the podcast, sorry,

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knowing that you were coming today, obviously I could not provide

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cakes. What? Yeah, could

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you go grab some cakes? They're in the meeting room.

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Are you kidding me? A lot of sweet surprise. I

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I can't believe this. It's not like a cold burger or anything like

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I was really tempted to bring it up then that we were going to bring

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No, we're not getting invited back. Actually,

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if you don't take any fish and stuff, that'd be really good because we don't want

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Oh, bloody hell. Jesus. You know it's fancy when they're in

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What's going on here? There's some Nutella ones. Oh my

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Oh my God. Oh,

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We can give our verdicts then, can't we? Are you going to get cross if we get chocolate

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on these microphones? They look kind of expensive. I was going to say, I'm nearly eating the microphone

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trying to get round. Tom, I can't get into it. How did you do that?

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Oh, thank you. I was really panicking then. Oh

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my God, these are amazing. Thank you. This is outrageous.

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Legendary. Do we cheers the cake? Are we going to cheers the cake? I think it

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We really appreciate it. How we finish the Fisher podcast, we'd

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Interrupting cow. What do you

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Thank you. Oh, she interrupted. Listen, so, when

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people ask me for a joke, right, I can't really, like... If I

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put you on the spot. Yeah, I'll get on the spot and I can't even think of a joke, right, but there's always one

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that sticks. But we don't know if it's a joke, do we? Or it could be

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true. I think it's true. I used to play

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the triangle in a reggae band, but

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I left because it was just one ting after the other. Sorry.

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I like reggae music. He loves reggae

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It's the only thing I can play. I'm not very creative. This is

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incredible. It's got caramel inside it. This is delicious. I can't believe you got us

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Well, again, thanks so much, guys, for being on the podcast. Hope you've had some fun. I've

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It's been so much fun. I'm having a wonderful time.

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Thank you very much. Thank you very much. Is it a mum style? The

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flavour saver. Thank

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you, Fisher, love you. What

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I've got cake on my mic. Have

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My finger tapped

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About the Podcast

Fixings Not Included
Fixings Not Included is the podcast from fischer UK, uncovering construction nightmares, on-site challenges, and the untold stories of the building industry.
Welcome to Fixings Not Included, the podcast from fischer fixings UK that dives into the world of construction, renovations, and everything in between. Hosted by Olivia Czerwinski and featuring special guests, we share the stories you don’t hear—construction nightmares, behind-the-scenes challenges, and hard-earned successes from the job site. Whether you’re a seasoned pro, a DIY enthusiast, or just curious about the trade, each episode is packed with fascinating insights, hilarious anecdotes, and a few cautionary tales. Join us as we explore the highs and lows of the building industry, one story at a time. Subscribe now and never miss an episode!